From the start my wife and I had heard “horror stories” about insurance agents and claims immediately after we experienced our fire in June. Now, looking back, we realize how truly fortunate we were to have had the blessing to work with Keith.
I would like to take the time to expand on my experiences with Keith as our claims agent during our recent fire loss this past year. From the start my wife and I had heard “horror stories” about insurance agents and claims immediately after we experienced our fire in June. Now, looking back, we realize how truly fortunate we were to have had the blessing to work with Keith. Keith immediately made us feel safe in that he would make sure we were taken care of by taking us through the process patiently, and most importantly, in a caring way that was genuine.
Keith was readily accessible and always returned calls within a reasonable time frame, which was very important to us. He always acted with true professionalism and we felt like he was fighting for our family, which we will be forever grateful for. Going through an experience like we did was like a true-life nightmare, but Keith was our shining glimmer of hope from the beginning. And as the process unfolded and we regained our lives, Keith helped us put the pieces of our lives back together.
Even when we experienced issues along the way with the restoration company that we hired, Keith made sure we understood all the intricacies of what had caused it and how to get back on track as soon as possible so we could move on with our lives as a family. The one word I come back to is that Keith showed compassion from start to finish – this is not learned, but inherited, and is a true pillar of character a human being has. We felt this each day we dealt with Keith – and we can just simply only say thank you to MetLife for hiring such a well-rounded, patient, smart, diligent, hard-working and caring individual!
Our lives and our children’s lives have been pieced together once again and we have found a sense of normalcy to move forward now due to the our positive experiences with Keith and MetLife. Thank you!
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