When Ricky arrived at my house, I could tell immediately that his intent was to focus on my concern and to make sure that regardless of what he discovered, that he would take that concern seriously and be detailed in his inspection.
I just wanted to take the time to write you and tell you what a great experience my family had with a recent claim we had to make on our home roof. The initial call I made to our insurance agent’s office was not so welcoming as that person spent more time telling me what might happen if I filed a claim; rates going up possibly, not worth the deductible, etc. – so I was off-put a bit by that.
When Ricky arrived at my house, I could tell immediately that his intent was to focus on my concern and to make sure that regardless of what he discovered, that he would take that concern seriously and be detailed in his inspection. Not only was Ricky thorough and methodical with the steps his took throughout his inspection, but he spent considerable extra time with me answering questions I had and providing great insights and advice on preventative care that will benefit me and the life of my roof as well as other aspects of my home maintenance for years to come. Truly above and beyond his job as a claims adjuster.
I know the industry has been stressed by the high volume of storms our area has seen over the last few years; it’s nice when you can encounter someone who will take the time to make a homeowner feel engaged and create a sense of caring beyond the numbers and the papers being filed. Can’t say enough good things. The experience certainly made me forget about that initial call I made to my agent, for sure. Thought you should know.
Customer Home Claim Testimonial