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Let us help you face life's unpredictable situations with safety tips we've gathered from years of experience. Full of educational and seasonal information, our site will help you take care of your auto, home and safety needs. Plus, you can save money along the way.

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Your Auto

Keep your car in top condition with our seasonal tips and safety information. Find out what to do in emergency situations and how to deal with inclement weather that could affect your driving. We also answer common auto insurance questions.

Your Home

Keep your home safe with our maintenance tips and safety ideas. We offer guidance on what to do for regular upkeep of your home throughout the year. We also answer common home insurance questions.

Your Belongings

Take care of your valuables with our maintenance ideas and safety tips. We'll help you protect your favorite belongings indoors and out, including your technology, recreational, and home maintenance equipment. We also answer common insurance questions.

Your Protection

Keep your loved ones safe both online and offline with our helpful advice and information. Our articles can help you reduce your risk and raise your awareness about situations that can affect your personal and online safety, including identity theft protection.

Your Trusted Solutions

Conquer your to-do list with discounts and access to seasoned professionals for home repairs, renovations and household tasks.

About MetLife Auto & Home

As the nation's leading provider of employer-sponsored auto and homeowners insurance, MetLife Auto & Home insures nearly 1.7 million households countrywide. Our Claims promise is to be there when our customers need us most—providing superior insurance coverage with fewer gaps and surprises.

Videos

See our video collection to learn more about protecting your property and assets.

Testimonials

Read what people are saying about MetLife Auto & Home.


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Our family experienced a horrific fire in our home this past year. I’m writing you today to offer our most sincere thanks and gratitude for all that your adjuster, Mark, did through this process to help our family.

 

Mark’s professionalism, work ethic, prompt follow-up, sincerity and kindness went above and beyond. Mark is the main reason we will always highly recommend MetLife and continue to insure our current home and future homes with your company. Please convey our thanks to Mark and those he worked with in getting our family back into our safe and beautiful home. It takes a very special person to help people through tragedies. We will always have a deep appreciation for what Mark did to help us through ours.


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I am so excited to have this portion of my life accomplished – and it is all so streamlined and working out so well thanks to you and MetLife! Please tell your supervisor that I think you are the best! Your thorough nature and expediting of my claim has made my experience so positive. We are always afraid of insurance – at least I find that. We pay out a great deal, so will it cover our repairs or our needs when we need it? Yes! All that I pay for MetLife (which is hard for me – it is a lot, but now I see it is for excellent coverage) is well worth it when I have a disaster like this. Mother Nature was hard on us, but you made it a beautiful experience.


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Wow! I cannot believe how quickly and efficiently this claim was handled. You guys rock! Thanks so much for making this a (relatively) painless process. I have heard so many horror stories about people with homeowner claims getting treated badly and having the insurance company deny charges and make things difficult for the customer. The exact opposite happened to us.

 

Your company was right on top of things from day one. Jason was especially nice! The prepaid card is an innovative and timesaving process, no waiting for checks, etc. That alone sets MetLife apart, beside the fact that every person in your company and the companies you are associated with have been friendly, very professional and even compassionate – amazing. Thanks again. Hopefully this will be the end of this claim. Hope never to have another, but if we do, it’ll be a pleasure!


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With great admiration, I am pleased to report the outstanding customer service, professionalism, and attention to claim details that was demonstrated by Greg. From the initial call and subsequent conversations, his attitude toward homeowner concerns has been outstanding. Because true customer service is a rarity in our current world environment, it is in my opinion commendable to have a true professional who “walks what he talks.” I recommend Greg for appropriate recognition of his outstanding field customer service performance. Overall, my experience with MetLife’s responsiveness to my claim has been superb.


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Thank you so much for your assistance, Paul! MetLife has really come through for me. Over the years, I have very much enjoyed and valued my relationship with the entire MetLife team. Thanks again and very best regards.


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Jason, I hope this finds you well. Just wanted to say how much we appreciate all you and MetLife has done for us. The day our house and shop with all belongings burned we really felt totally lost. We new we had insurance, but to be honest, that day I couldn’t have told you who it was with. That day I watched our house burn down with tears in my eyes not knowing what to do and how we would make it through the night.

 

This was a house I built myself, drove every nail. It was also a house that sits on land our family has owned since the mid 1800’s. I will never forget the comfort you gave as you talked to me on the phone that day giving me peace that all would be okay – and it was in the end. You and MetLife made the most unpleasant event as easy as humanly possible. As a businessman most of my life I have paid a lot of money in insurance premiums and had never really had a claim at all. The old saying “Insurance is only a good thing if you need it” is a true statement. We needed it after this fire and, other than some things money can’t buy like family heirlooms, we are as back to being whole as can be expected.

 

We feel blessed we had MetLife as our insurance and truly blessed to have you as our adjuster. I know you have a long history with MetLife but doubt they know your true value. I doubt they know that while trying to be fair and compassionate at the same time you are looking out for MetLife’s best interest as well. We certainly had our share of discussions over what could and would be paid. As a business owner I can also appreciate you looking out for MetLife as well. We knew it wasn’t an open checkbook for sure but at the end we are happy customers.

 

At any time I can do something for you or MetLife I would love the chance to do so. Jason, I will make this short but just saying thank you for all you have done and all MetLife has done for my family and I. May God always bless you and your family and please stop and see us if ever in our area.


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I have recently had a major claim with MetLife. I was at a loss as to what to do about anything. Gary, the adjuster that is handling my claim walked me through the whole process that was going to take place and explained everything in great detail to make sure I understood. He has stayed in touch with me, kept me up-to-date with everything and has made sure I have had what I needed along the way. I am so very impressed with everyone I have spoken to from MetLife, and especially with Gary. Thank you to MetLife and to its people. I am a customer for life.


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I want you to know about the excellent customer service I received from John, my adjuster. When you have a disaster in your home, you’re not sure what’s going to happen. However, I found out that John was very expedient, knowledgeable and thorough which made me feel comfortable that this situation was going to be handled. He was very willing to answer all of my questions and if there was something still questionable, he checked into it and responded. His explanations were very clear. He is clearly very knowledgeable, professional and compassionate. If all of your employees are like John, MetLife Auto & Home is a company of excellence!


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Feeling much better, thank you so much for your follow-up. I would ask you to please forward this to your supervisor for me, I can’t tell you how impressed I am with MetLife handling of my claim, this was my first experience with MetLife (and hopefully last, no offense! ) and from the first phone call I spoke to Tiffany who was so kind and understanding. She then told me another person will be calling me to set up my appointment to survey the damage, two hours later Jeff called me telling me my claim number and telling me that it was assigned and to expect a call shortly.

 

A few hours later Elsa called me and was able to come on Thursday morning before I went to work, (This was all on Tuesday), I was so impressed with the quick and professional response. Elsa arrived on time and was so polite and caring, she said she needed to go to her car for a few minutes and would be right back, she came back with a debit card with the amount of my claim on it already! I was so stunned, I thought I would have to wait weeks for it to be processed and before I would ever see a check. I had a problem the next day after Elsa left and I e-mailed her she got back to me so promptly and took care of it immediately. Her follow-up and attention to detail is exceptional.

 

It was such a pleasure dealing with your company and I have told so many people about your exemplary service and can’t praise your employees enough. In today’s world you don’t find many companies that really strive for customer service. Thank you again for making an awful situation so much easier to cope with.


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I wanted to thank you. Throughout this long process of addressing the damage done to our home you have been so patient and supportive of us. We cannot thank you enough for scheduling the many professionals who visited our home to remediate the initial damage and then assess the cost of repair work.

 

You have always been quick to respond to our questions and very importantly, you present yourself as a professional who is genuinely concerned that our problems get resolved. In my opinion MetLife is fortunate to have you as a representative of this company and dealing directly with their customers. Please pass this note along to your supervisors so that they will know just how much we appreciate the work you did on our behalf. Because of people working for MetLife like yourself we will remain loyal customers and we will be sure to tell others of the positive experience we had dealing with a difficult domestic issue. Thank you again.


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Just wanted to thank you for the excellent service you gave us on this claim. You were knowledgeable, friendly, helpful and understanding of our loss. We are very satisfied with your payment. Loved dealing with MetLife Auto & Home.


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Our home is in a current state of disarray. It is the most uncomfortable, insecure feeling when your home is supposed to be your “safe” place. From the moment we made the phone call to MetLife, it has been an efficient process. Within 48 hours, we had Susan visit my home. Susan is very professional with a pleasant demeanor. Susan’s understanding and reassurance has certainly made this easier for our family. We write you in hopes that she can be recognized for positively representing MetLife. We have been with MetLife for as long as we have owned our home (almost 15 years) and even longer with our auto insurance. This experience of extraordinary customer service solidifies us as life long customers. Thank you.


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I would like to take the time to expand on my experiences with Keith as our claims agent during our recent fire loss this past year. From the start my wife and I had heard “horror stories” about insurance agents and claims immediately after we experienced our fire in June. Now, looking back, we realize how truly fortunate we were to have had the blessing to work with Keith. Keith immediately made us feel safe in that he would make sure we were taken care of by taking us through the process patiently, and most importantly, in a caring way that was genuine.

 

Keith was readily accessible and always returned calls within a reasonable time frame, which was very important to us. He always acted with true professionalism and we felt like he was fighting for our family, which we will be forever grateful for. Going through an experience like we did was like a true-life nightmare, but Keith was our shining glimmer of hope from the beginning. And as the process unfolded and we regained our lives, Keith helped us put the pieces of our lives back together.

 

Even when we experienced issues along the way with the restoration company that we hired, Keith made sure we understood all the intricacies of what had caused it and how to get back on track as soon as possible so we could move on with our lives as a family. The one word I come back to is that Keith showed compassion from start to finish – this is not learned, but inherited, and is a true pillar of character a human being has. We felt this each day we dealt with Keith – and we can just simply only say thank you to MetLife for hiring such a well-rounded, patient, smart, diligent, hard-working and caring individual!

 

Our lives and our children’s lives have been pieced together once again and we have found a sense of normalcy to move forward now due to the our positive experiences with Keith and MetLife. Thank you!


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It has been a pleasure to work with you and our contractor, Kevin, sorting out this claim. We have been extremely satisfied (and relieved) by your excellent service and your reasonable and fair approach. You have the perfect demeanor to put customers at ease in a stressful situation, and MetLife’s stock in our eyes has only increased because of your efforts. We appreciate all that you have done.


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We are extremely amazed and astonished at how quick, professional and thorough you have been in servicing our loss claim. The team and services that you marshaled so deftly speaks truth to your statement “my goal is to ensure that you are completely satisfied with my customer service.” Yes we are – your rating in all categories so far has been 10+! We have been singing these praises: “They may have good hands, but at MetLife we have angels.” Thank you for your professionalism and thoroughness.


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I can’t express enough gratitude to MetLife and Mike, my adjuster, for what you’ve all done for me since my condo burned down in October. Mike is an outstanding, kind, responsive, and knowledgeable employee. He has virtually been by my side every minute of this nightmare of the last three weeks. He has answered every phone call, question and email promptly, even at night! No one could have done more than he has. If I were to rate him on a 1 – 10 scale, it would be a 1000 – infinity. My sincere and heartfelt thanks for the kindness and humanity exhibited by Mike and MetLife. Naturally, I tell everyone how good MetLife has been to me.


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I am writing to let you know how impressed and satisfied my wife and I are with Joe regarding his professionalism and knowledge pertaining to homeowner insurance. We had some water damage to our home and Joe contacted me within 24 hours to set an appointment to come by and evaluate the damage. His first priority was my family’s safety.

 

Since this was our first-ever encounter with any insurance adjuster, we did not know what to expect. Joe came through with flying colors. He explained what his and the insurance company’s role were regarding us and our home. He detailed out what and how things would progress regarding insurance. Joe alleviated our anxiety immediately and made us feel we were his number one priority. I emailed him several times after he came and he immediately emailed back. I would hope that everyone’s experience with an insurance agent and company could be as mine has been.


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I want to inform you of the outstanding service and communication when working with Vincent on a recent homeowners claim. This process went far smoother than I expected. I was talking to my neighbors about it as well, and all of them were so impressed with the level of service and speed. They said, “Wow, you must have great homeowners insurance – who do you have?” I proudly told them MetLife and I’m a very satisfied customer! I also work for an insurance company and know the value of providing excellent customer service. Vincent deserves a lot of credit for doing his job beyond expectations.


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I am contacting you in regards to my recent experience with my MetLife claim. Our representative, Randy, was wonderful to work with. He was very thorough and kept us up-to-date during the whole process. He always returned our calls promptly and was a delight to work with.

 

I have been a homeowner for 17 years, and a MetLife customer for the past 7. I will be happy to recommend MetLife to anyone looking for homeowners insurance. Although we did not wish to have to make a claim, it is reassuring to know that if something happens in the future, we are insured by a quality company with excellent customer service and excellent representatives like Randy.


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I wanted to send you a quick note to say thank you. Being a homeowner for almost 40 years, this was the first claim I ever submitted. The image I had was like going to the dentist, very painful. You made this quite painless. Your professionalism, promptness, attention to detail, and most importantly, your patience and clarity to my questions make me happy I am a customer of MetLife. Thank you again.


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I just wanted to take the time to write you and tell you what a great experience my family had with a recent claim we had to make on our home roof. The initial call I made to our insurance agent’s office was not so welcoming as that person spent more time telling me what might happen if I filed a claim; rates going up possibly, not worth the deductible, etc. – so I was off-put a bit by that.

 

When Ricky arrived at my house, I could tell immediately that his intent was to focus on my concern and to make sure that regardless of what he discovered, that he would take that concern seriously and be detailed in his inspection. Not only was Ricky thorough and methodical with the steps his took throughout his inspection, but he spent considerable extra time with me answering questions I had and providing great insights and advice on preventative care that will benefit me and the life of my roof as well as other aspects of my home maintenance for years to come. Truly above and beyond his job as a claims adjuster.

 

I know the industry has been stressed by the high volume of storms our area has seen over the last few years; it’s nice when you can encounter someone who will take the time to make a homeowner feel engaged and create a sense of caring beyond the numbers and the papers being filed. Can’t say enough good things. The experience certainly made me forget about that initial call I made to my agent, for sure. Thought you should know.


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Funny, I never wrote a “Dear John” letter before. I knew that MetLife and its associates would come through for me. So thrilled to know that there are still companies and people out there that truly care and have compassion. You have made me one happy customer today and I will be sure to brag about my wonderful experience with you even though short lived.

 

And if I can mention just one more thing. Luke and his crew have been fantastic throughout the entire process. MetLife should surely continue to work with him as a contractor. He too was very understanding, compassionate and worked very hard to restore my home back to the way it was.


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We have been very impressed and happy with the great service and attention we have received from MetLife. MetLife is better than a good neighbor, MetLife is a good insurance company.


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As someone who has worked in the business services sector for more than 30 years and run a small service-based company myself, I have come to set a high standard for appropriate service and the attention to detail that is required to be successful. Your prompt, professional and courteous approach to my claim leaves me quite impressed.

 

Your effort meets or exceeds the high level of service I have come to expect from the MetLife brand. Indeed everyone I have spoken with at MetLife has been excellent. You personally, in quality, are certainly at the top of an organization that lives up to its advertising. As an officer on a co-op board, and in my business, I have had enough opportunities to deal with other insurers, and without naming names, MetLife is absolutely the best, and you personify that tradition of prompt, helpful and fast service.

 

As a home policy holder for 30 years, I can sleep better at night knowing that if, God forbid, something went wrong, I have MetLife standing behind me, with someone like you on the job.


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I wanted to share something with you. I am sure you have dealt with thousands of home insurance claims. Earlier this year, I had my first one ever. For years I have endorsed MetLife and have even recommended MetLife to others. Since this incident, I have probably sold a few dozen policies for you guys and have a number of other people reconsidering other carriers.

 

The incident which prompted the claim involved a large piece of ice that came from the sky. It definitely led to some stressful moments for me and my family. But in the process, your people proved to me it is worth paying for good insurance. From the very beginning, MetLife sprang into action, covering the hole in my roof and immediately sending a remediation company to dry out my house. I had no idea my insurance company would do all of that for me.

 

Your skilled, knowledgeable expert, Pat, was with us almost immediately to thoroughly document the situation and provide helpful advice and guidance through what was a very difficult process. Pat had thoughtful answers to every question I asked and took his time to make sure all of the damage to my previously immaculate house was professionally documented. Pat stayed with us through the entire process, helping me through every detail with kind and compassionate communication. The most valuable asset of any company is its people, and all of the wonderful MetLife people I dealt with were thorough, the entire process certainly made me feel like they cared.


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Wanted to provide you with some feedback on the outstanding support that I received from Larry on a recent claim for ice and snow damages. From the initial phone conversation, through his review of the damages, to the presentation of the estimate, Larry was extremely professional, courteous and thorough. He paid great attention to detail in his analysis of the damages. Additionally, he provided me some good ideas and options for the repairs needed. Larry truly understands what the word “customer” means, and what customer support means to the MetLife team. I was completely happy with the support I received throughout the process. Thanks to Larry and MetLife.


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Rex, first and foremost, thanks for honoring my service to our nation as a veteran! I’m truly humbled and appreciative of you for taking the extra time to explain in detail, the claim process, and for answering all my questions honestly and professionally, I’m grateful. Lastly, thanks for carefully examining my damages and for providing me an exceptional, detailed analysis of the same in a most expedient manner. Rex, your total dedication to a customer’s satisfaction and your profession as a skilled artesian is further noted. Thanks once more for your professionalism.


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Joe, thank you! Married for 39 years, Vickie and I have owned four homes and have never filed a claim on our homeowners insurance. And, we hoped we never would. Then, the severe weather in February, which included significant hail and tornados touching down in nearby Oxford, impacted several families including us.

 

We are extremely happy with the way in which MetLife took care of us and, in particular, your professionalism and courteousness. Saying thank you is simply inadequate but please know that Vickie and I could not be more impressed and pleased. You made our first (and, hopefully last) homeowner’s insurance claim a pleasant experience.

 

Not only were we pleasantly surprised with the ease of filing the claim and the expediency in which MetLife responded, but, most importantly, Vickie was very happy with the way in which you explained everything. Vickie said she felt as though she was dealing with a friend and not an insurance adjuster. You are certainly an outstanding ambassador for your company. MetLife is fortunate to have you and we are thankful that you handled our claim.


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I am so excited to have this portion of my life accomplished – and it is all so streamlined and working out so well thanks to you and MetLife! Please tell your supervisor that I think you are the best! Your thorough nature and expediting of my claim has made my experience so positive. We are always afraid of insurance – at least I find that. We pay out a great deal, so will it cover our repairs or our needs when we need it? Yes! All that I pay for MetLife (which is hard for me – it is a lot, but now I see it is for excellent coverage) is well worth it when I have a disaster like this. Mother Nature was hard on us, but you made it a beautiful experience.


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I wanted to give a sincere thank you for your help with my roof claim. I have to be very honest: I thought this would be a complicated and slow process, and I was absolutely amazed this was handled so quickly with a check being provided the same day that you visited.

 

Of all the years that I’ve been with MetLife for both auto and home, I have not had a claim, so I did not know what to expect if something happened. Now I’m glad that I have MetLife, and it brings a whole new appreciation and sense of security. I plan on being a MetLife customer for many more years.

 

I’d also like to thank you for your professionalism and say that you are a great representative of your company. What has been a very difficult month of dealing with these issues has been made easier by having MetLife and someone like you facilitating a quick resolution. I can’t say thank you enough.


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I wanted to send my heartfelt thanks for all of your time, assistance and support with repairing our home after it sustained water damage. MetLife had Servpro at our house the same day that the damage occurred to help dry the home and remove the wet flooring and ceiling. Your estimates came very quickly as well, which helped us to start getting our home put back together. You were very patient with all of our questions which was a relief considering that we have never been through this process before.

 

Being out of our home for a month was extremely stressful but we feel that the process was much more streamlined, straightforward and thus tolerable thanks to you and your team. We sincerely hope to never have to go through this again, but would rest assured knowing that you and MetLife had our best interests at heart.


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